FAQs

FAQs for Zepharael —

• What is Zepharael?
Zepharael is an online e-commerce platform offering a wide variety of products across multiple categories.

• What categories of products are available?
We offer diverse categories including electronics, fashion, home goods, beauty products, sports equipment, toys, groceries, and more.

• How do I create an account?
To create an account, click on the “Sign Up” button on our homepage and fill in the required details. You’ll receive a confirmation email to activate your account.

• What payment methods do you accept?
We accept various payment methods, including credit/debit cards, net banking, digital wallets, and cash on delivery (where available).

• How can I track my order?
After placing your order, you will receive a confirmation email with a tracking link. You can also track your order in the “My Orders” section of your account.

• What is your return policy?
We offer a 10-day return policy on most products. If you are not satisfied, you can initiate a return through your account. Please refer to our Return Policy page for more details.

• How can I contact customer support?
You can reach our customer support team through the “Contact Us” page on our website or by emailing info.zepharael@gmail.com . We’re here to help!

• Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our shipping policy for more details on delivery times and charges.

• How do I apply a discount code?
During checkout, you can enter your discount code in the designated field to apply the discount to your order.

• Is my personal information safe?
Yes, we take your privacy seriously. Your personal information is protected by encryption and is not shared with third parties without your consent.

• Can I cancel my order?
You can cancel your order within a certain timeframe before it is shipped. Please check your order status in your account for cancellation options.

• What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support within 48 hours of delivery, and we will assist you in resolving the issue.

• Do you have a loyalty or rewards program?
Yes, we offer a loyalty program that allows you to earn points with every purchase. You can redeem these points for discounts on future orders.

• How do I leave a product review?
After purchasing a product, you can leave a review in the “My Orders” section. Your feedback helps other customers make informed decisions.

• Can I change my shipping address after placing an order?
You may be able to change your shipping address within a limited timeframe. Please contact customer support for assistance.

• What should I do if I forget my password?
If you forget your password, click on the “Forgot Password?” link on the login page. You will receive an email with instructions to reset your password.

• Are there any shipping fees?
Shipping fees may apply depending on your location and the order total. Check our Shipping Policy for detailed information.

• How long does delivery take?
Delivery times vary based on your location and the shipping method chosen. Most orders are delivered within 5-7 business days.

• Can I order products in bulk?
Yes, we offer bulk ordering options. For larger quantities, please contact our sales team for assistance.

• Do you offer gift cards?
Yes, we offer gift cards that can be purchased directly on our website. They make perfect gifts for any occasion.

• What should I do if my payment fails?
If your payment fails, please check your payment information and try again. If the issue persists, contact your bank or our customer support for assistance.

• Do you have a mobile app?
Yes, we have a mobile app available for both iOS and Android devices. Download it for a more convenient shopping experience.

• How can I stay updated on promotions and new products?
You can subscribe to our newsletter at the bottom of the homepage to receive updates on promotions, new arrivals, and exclusive deals.